1. Welcome to ServiceLive
- Welcome to ServiceLiveVideo
- Installing Adobe ReaderVideo
- Optimized Browsers for ServiceLiveVideo
- Clearing Browsing DataVideo
- Scan and Save DocumentsVideo
- Sign Up with ServiceLiveVideo|Text
- Log Into ServiceLive the First TimeVideo|Text
- Log Into ServiceLiveVideo|Text
- Completing Your ServiceLive RegistrationVideo
- Dashboard OverviewVideo|Text
- Firm Profile: Licenses & Certifications TabVideo|Text
- Firm Profile: Insurance TabVideo|Text
- Provider Profile: Licenses & Certifications TabVideo|Text
- View Complete ProfilesVideo|Text
- Inactivating a ServicePro in ServiceLiveVideo|Text
- Removing a Service Pro from ServiceLiveVideo|Text
- Background Check Tab: RecertificationVideo|Text
- Consumer Services: Set upText
- Consumer Services: Update Services and Add PricingVideo
4. SPN (Select Provider Networks)
- Joining A Select Provider Network: OverviewText
- Apply to a Select Provider NetworkVideo|Text
- Reapply to a Select Provider NetworkVideo|Text
- Manage Team (Includes Reset Passwords)Text
- Edit Company ProfileText
- View Company ProfileText
- W9 Legal Tax InformationText
- Managing your Provider Coverage by Zip CodeText
- Overview TabVideo|Text
- Financial Profile TabVideo|Text
- Manage Accounts TabVideo|Text
- Manage Funds TabVideo|Text
- History TabVideo|Text
- Reports TabVideo|Text
7. IVR (Interactive Voice Response)
- Auto Accept (For CAR Orders)Text
- Inbox LinkVideo|Text
- Respond LinkVideo|Text
- Respond Link – Bid RequestVideo|Text
- Schedule LinkVideo|Text
- Respond to Pending Reschedule RequestVideo|Text
- Assign Provider LinkVideo|Text
- Manage Route LinkVideo|Text
- Confirm Appointment LinkVideo|Text
- Print Paperwork LinkVideo|Text
- Current Orders LinkVideo|Text
- Job Done LinkVideo|Text
- Revisit NeededVideo|Text
- Resolve Problem LinkVideo|Text
- Cancellations LinkVideo|Text
- Awaiting Payment LinkVideo|Text
9. Complete Service Order & Get Paid
- Summary TabVideo|Text
- Summary Tab Parts ManagementVideo|Text
- Notes TabVideo|Text
- Order History TabVideo|Text
- Support TabVideo|Text
- Report a Problem and Issue Resolution TabsVideo|Text
- Time On Site Tab (Active Orders)Video|Text
- Complete for Payment Tab (Active Orders)Video|Text
- Completion Record Tab (Completed and Closed Orders)Video|Text
- Mobile App Permission LevelsVideo|Text
- Install the ServiceLive Pro Mobile AppVideo|Text
- Log Into the ServiceLive Pro Mobile AppVideo|Text
- Search, Filters, and CalendarVideo|Text
- View Service Order DetailsVideo|Text
- Accept or Reject a Service OrderVideo|Text
- Assign or Reassign Service ProviderVideo|Text
- Update the Appointment WindowVideo|Text
- Reschedule a Service OrderVideo|Text
- View and Add NotesVideo|Text
- View and Add PhotosVideo|Text
- RevisitsVideo|Text
- Cancellation RequestsVideo|Text
- Service Order Completion (includes parts)Video|Text
- Pro Mobile App SettingsVideo|Text
- Using the Pro Mobile App When Cell Service is DownVideo|Text
- Pro Mobile App Push Notifications Text
- Adding Additional Services – ServiceLive Consumer Services Text
- Processing Customer Payment for Additional Services on Innovel Solutions orders – Check or Credit Card Text
- Offering a Sears Home Warranty using the ServiceLive Pro Mobile App Video
- ServiceLive Pro Mobile App Quick Guide Text
- Today Tab (Active & Completed Orders)Text
- Pending CancelText
- Received Tab (Service Order Opportunities)Text
- Bid Requests Tab (For Sears Facilities Orders)Text
- Bulletin Board TabText
- Accepted Tab (Includes View/Print PDF)Text
- Problem TabText
- Inactive Tab (Includes Rate the Buyer)Text
- Search TabText
- Contacting ServiceLive, Training & CommunityVideo|Text
- Provider GuidelinesText
- Glossary of ServiceLive TermsText
- Intro to ServiceLive: Service Order ManagementVideo
- Intro to ServiceLive: Sears In-HomeVideo
- Intro to ServiceLive: Direct to Consumer (D2C)Video
- Flushmate SPN Provider TrainingVideo
- Carry-In Call Creation Portal TrainingVideo
- Complete your Buyer required training here!
- Sign in with your ServiceLive username.
- *Please note – access to the Learning Management System (LMS) is by Buyer SPN invitation only. If you have been invited but not yet applied, we urge you to complete the Buyer’s SPN application process as soon as possible.