Log Into ServiceLive the First Time

This lesson explains once you have completed registration and received your temporary password via e-mail, how to log-in to ServiceLive at http://provider.servicelive.com for the first time and create a new password.
Note: Steps to Create Provider Firm Account (Register) are available in Create Provider Firm Account (Register) lesson in Registration course.

  1. Click on  login button  button.
    Note: If you do not see below screen, navigate to http://provider.servicelive.com.
  • Enter your Username in field.
  • Enter or copy your Temporary Password you received via email when you registered.
  • Click on  login to ServiceLive button  button.
  1. Create your (new) password.
    • Enter and confirm a password following specifications listed.
    • Password strength will be identified in bar. If your password is not strong, consider revising.
    • Click on drop down arrow to display Security Questions.
    • Navigate to preferred Security Question and select appropriate choice.
    • Enter the answer in the field to Security Question you selected.
    • Click on  log in button  button.
    • Steps to Reset Provider and ServicePro Passwords are available in Manage Team lesson in Administrator Office Basics course.test39
  2. ServiceLive dashboard will open and you can begin completing your Provider Firm Profile and Service Pro Profile. Steps to complete your profiles are available in the Provider Firm Profile and Service Pro Profile lessons in Provider Firm Profile course.
  3. To Logout of ServiceLive, click on  logout button  link at top right corner of any screen.
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