Login into ServiceLive platform and access User profile.
Level 1 – Mobile App Permissions – Select Manage Service Orders.
- View Assigned Service Order Details, Call Customer, Get Directions
- Check In, Check Out
- Add Note/Photo, Update Arrival Window
- Save Completion Details (Resolutions Comments, Signatures, etc.)
Level 2 – Mobile App Permissions – Select Manage Service Orders and View Order Pricing.
- Receive New Service Orders, Accept & Assign to self only for Orders routed to him/her
- View Assigned Service Order Details, Call Customer, Get Directions
- Check In, Check Out
- Add Note/Photo, Update Arrival Window
- Save Completion Details (Resolutions Comments, Signatures, etc.) and submit for payment (for own Orders only)
Level 3 – Mobile App Permissions – Select Job and Title Role of Scheduler/Dispatcher and Provider Permissions of Manage Service Orders and View Order Pricing.
- Receive New Service Orders, Accept &
- View All Service Order Details, Call Customer, Get Directions
- Check In, Check Out
- Add Note/Photo, Update Arrival Window
- Request Reschedule
- Save Completion Details (Resolutions Comments, Signatures, etc.) and submit for all Users