Mobile App Permission Levels

Login into ServiceLive platform and access User profile.

Level 1 – Mobile App Permissions – Select Manage Service Orders.

  • View Assigned Service Order Details, Call Customer, Get Directions
  • Check In, Check Out
  • Add Note/Photo, Update Arrival Window
  • Save Completion Details (Resolutions Comments, Signatures, etc.)

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Level 2 – Mobile App Permissions – Select Manage Service Orders and View Order Pricing.

  • Receive New Service Orders, Accept & Assign to self only for Orders routed to him/her
  • View Assigned Service Order Details, Call Customer, Get Directions
  • Check In, Check Out
  • Add Note/Photo, Update Arrival Window
  • Save Completion Details (Resolutions Comments, Signatures, etc.) and submit for payment (for own Orders only)

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Level 3 – Mobile App Permissions – Select Job and Title Role of Scheduler/Dispatcher and Provider Permissions of Manage Service Orders and View Order Pricing.

  • Receive New Service Orders, Accept &
  • View All Service Order Details, Call Customer, Get Directions
  • Check In, Check Out
  • Add Note/Photo, Update Arrival Window
  • Request Reschedule
  • Save Completion Details (Resolutions Comments, Signatures, etc.) and submit for all Users

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