Follow these best practices.
- DON’T post orders late on a Friday unless the order can wait for responses until the next business day, which is usually Monday.
- DON’T post orders prior to a holiday unless the order can wait for responses until the next business day, which in the case of a holiday, may be the following Tuesday. Keep in mind that holidays are commonly vacation time for many, including the Providers (which will delay responses).
- DO give the Provider a date range of 3-5 days for doing the service. Make it easy for them to accept. Due to being already booked, many Providers will have to adjust their existing appointments for a new order.
- DO give the Provider a time range for doing the service (4-hours is ideal). The Provider will narrow the appointment window down when they speak to the Customer so they can accommodate everyone.
- DO manage order(s). Review all orders daily, at a minimum.
- Make it a habit to log into ServiceLive to check orders for updates – at least once in the morning, and once in the afternoon.
- As the service appointment approaches – be alert to the date/time, and watch the order(s).
- Check Posted order(s) for Counter Offer responses. Providers usually enter an expiration time for their Counter Offers (because they have to coordinate their daily appointments, but still want to take care of your customer).
- Edit Posted orders to change the date/time, and re-post if Providers are not responding at all. This allows more time for Providers to check their schedules and respond.
- Edit Posted orders to change the date/time, and re-post if Providers respond with Rejected. This is common when a Provider is already booked.
- Edit Posted orders to increase the payment amount, and re-post if Providers respond with Rejected due to “payment too low” or “service location distance too far“.