- Join ServiceLive (Register) Lessons that cover ServiceLive Introduction/Overview and Registration.
- Manage Team & Profiles (Admin Office Basics) Lessons that cover Managing Team, editing Company Profiles, resetting passwords.
- Setup & Manage Wallet
- Create a Service Order Lessons that cover how to Create a Service Order from scratch or from SKU or how copy a Service Order from an previously drafted or already existing Service Order.
- Manage Service Order (Service Order Monitor) Lessons that cover how to manage a Service Order through its lifecycle. Creating, Drafted Posting, Accepting, etc.
- Close & Pay a Service Order Lessons that cover how to process a Service Order through the completion and closure.
- Workflow Monitor Workflow Monitor is a sophisticated logic to manage and track Service Orders throughout their life from creation to completion and closure.Workflow Monitor enables agents and managers to get insight to the state of their Service Orders driven by common business scenarios.
- SPN Monitor (Admin Office Extended) Lessons that cover how to create Select Provider Networks (SPN) and campaigns and how to monitor both once created.
- SPN Auditor (Admin Office Extended) Lessons that cover how to review and take actions on Firms applying for a Select Provider Network (SPN).
- General Lessons that cover Communication and how to contact ServiceLive.
